Ask
Describe the issue in your own words — a whistling mask, waking up with a dry throat, or feeling the machine isn't helping. No clinical terminology required.
NHS Sleep Services
Breathe easier
between appointments.
The Noxera assistant helps CPAP patients troubleshoot dry mouth, mask leaks, pressure discomfort, and equipment problems — any time, day or night, without waiting for a clinic appointment.
Available now
Your sleep care team,
awake when you are.
The assistant resolves common CPAP issues directly — walking patients through adjustments to mask fit, humidity, and pressure settings in plain language. When a query needs clinical attention, it escalates promptly to the sleep service team.
Common topics
From symptom to answer
in three steps.
Understand
The assistant asks a short series of guided follow-up questions to clarify the nature of the problem, your equipment setup, and when symptoms began.
Guide
You receive clear, step-by-step next steps tailored to your situation — or a direct referral to your sleep service if the issue needs clinical review.
Built on clinical guidance,
not guesswork.
Guideline-aligned
Content informed by NICE guidance on obstructive sleep apnoea and CPAP therapy (NG202), with protocols reviewed against current clinical best practice.
Clinician-reviewed
Every topic covered by the assistant has been reviewed and approved by the sleep service's clinical team before deployment — not generated autonomously.
Knows its limits
The assistant escalates clearly and promptly. If a query falls outside routine CPAP troubleshooting, it directs the patient to the sleep team without hesitation.